PUTAWAY SUPPORT

Refund policy

Effective: October 20, 2026

Full refund within 14 days

Request a full refund within 14 days of buying Putaway Pro, with no reason required. Downloading or activating the app does not exclude you. A request received within that period qualifies even if processing takes longer. This also covers purchasing without trying the app or misunderstanding its AI requirements.

After 14 days, we separately review non-delivery, duplicate charges, material differences from the description and rights provided by applicable law. This policy does not limit statutory withdrawal rights or remedies for defects.

How to request

• Email kohana.manage@gmail.com with the subject ‘Putaway refund request’.
• Include your purchase email and order number. If you cannot find the number, provide your purchase email and approximate purchase date.
• A reason is optional. Do not send card numbers, passwords or a full license key.
• Find your order using your purchase email at Lemon Squeezy My Orders.

We normally reply within three business days. We may request information needed to identify the purchase, then request a full refund through Lemon Squeezy to the original payment method. This response target does not extend statutory deadlines. Your payment provider determines when the refund appears. Modoodle does not deduct a separate processing fee from the full refund. Ask your card issuer about currency-conversion differences or foreign-transaction fees.

After a refund

The refunded order’s Pro license will be disabled. Once the app completes its next successful license check, it returns to Free without deleting your files or organizing history. Completed file operations are not automatically undone. Free features remain available.

Payment-provider handling

As Merchant of Record, Lemon Squeezy may separately handle refunds and disputes under its buyer terms and refund and chargeback policy. Our 14-day promise and your statutory rights are separate from its discretionary handling.

Operator: Byungik Hyun (현병익). Contact: kohana.manage@gmail.com.